Altafiber customer service. altafiber Help Center questions.
- Altafiber customer service Was having major Find out what works well at altafiber from the people who know best. Alta isn't always as amazing as it Stay connected when it matters most with reliable home phone service from altafiber. 6 out of 5 stars. Maximum Advertised Download Mbps. I will always be a happy business customer. Find a Location. Speed. Watch live TV anywhere - in your home or on the go! Download your favorite channel’s streaming app, log in using your My altafiber account and start watching now! June 9, 2023 CINCINNATI, Ohio – On June 9, 2023, altafiber and Bridgewired executed an agreement under which altafiber will acquire the broadband infrastructure assets of Bridgewired, LLC, a Waynesville, Ohio-based company that operates a fiber optic network delivering gigabit Internet speeds to locations in portions of Warren County, Greene County, and Clinton County. All customers with 317, 463, 937 and 326 How Can We Help You? Browse or search below to find the information you're looking for regarding setup for your devices. I have to call every year to "renegotiate" a new contract near the lower prices offered to new customers, but that's the game with almost any ISP. One of the big draws “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. altafiber will deploy its cutting-edge multi-gig XGS-PON fiber network to approximately 10,000 homes and businesses in altafiber Help Center: Account & Billing - Autopay & eBill. Request a consultation today to speak with an altafiber Business representative. altafiber Fiber Internet Service in Dayton, OH. , doing business as Altafiber, [3] is a regional telecommunications service provider based in Cincinnati, Ohio, United States. is now doing business as altafiber, Cincinnati Bell Telephone Company LLC is now doing business as altafiber Network Solutions and Cincinnati Bell Extended Web Discount: Limited-time offer available only to qualified new business customers who order 1 Gig Fioptics Business Internet on a 24-month term online. If you live in the Dayton or Cincinnati area, Cincinnati Bell may be one of the companies you learn more about. Customer Service Manager altafiber P. Get information about your customer rights as a customer of altafiber. Explore services available at your Customer Service; Find a Store; Move My Services; Pay My Bill; Network Information. 25 tab connecting terminals. Visit our moving page and see how we can transfer your current altafiber service, or help you pick a new plan available at your address. Read CR's review of the altafiber (Cincinnati Bell) telecom services to find out if it's worth it. Customer Service; Find a Store; Move My Services; Pay My Bill; Thank you for being a Premier Internet customer. altafiber - Help Center: Account & Billing - Change/Add/Remove Service altafiber's mission is to deliver an exceptional customer experience and a best-of-breed fiber network that is critical to our communities. Dial *99 (rotary dial 1199) to activate Reveal Service. To establish altafiber Lifeline service, a customer must have paid or made payment arrangements on any outstanding balance or final bill for local telephone services (and long distance services in Kentucky) provided by altafiber, and no other member of the customer’s household may owe money for such services previously provided at the “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. View all Learn more about Customer Proprietary Network Information (CPNI) and how we use this information to provide telecommunication products and services that best meet your needs. Secure Wi-Fi and cybersercurity options available with This feature is available to all customers. About altafiber Internet. 65. Find out how to pay your bill, check your email, move your Request a consultation from altafiber Business and discover the products and services that are the right solution for your business. View and manage your altafiber bills online. If you and your friend or family member signs up for altafiber Internet service, you both receive a $25 bill credit. Customers can reach out via phone, live chat, email, or through their website’s help center. Compare pay for popular roles and read about the team’s work-life balance. View and get information about altafiber's service terms & conditions. Both Altafiber and Spectrum Internet Service understand that internet issues can occur at any time, which is why they offer 24/7 customer support. CINCINNATI, Ohio – altafiber is pleased to announce the continued deployment of its cutting-edge 10-Gig XGS-PON fiber network into Central Ohio with the addition of addresses in Sunbury, Johnstown, and the Village of Galena. altafiber Check Availability Page - Check the availability of service at your address. If you make an emergency call to one of these numbers and it is charged on your telephone bill, contact the Business Office at 513-854-3085 (7:30 a. 99 when bundled offer: promotion requires activation of new internet, video service, home pak reach and eBill Subscription. How long will it take altafiber to install my TV service? The altafiber service technician will arrive sometime during the time frame window you were provided when placing your order (example: 8-12, 12-4, or 4-8). Before using Reveal Service for the first time, dial *87 (to be sure that your Anonymous Call Rejection is deactivated). on Saturday Customer Service 24/7 Support. You can reach altafiber online or by phone. Repair & Technical Support. Sunday-Saturday: 24/7. You will hear 15 altafiber Customer Reviews. We're glad to hear that you had a great experience and that Drew and Cameron provided great Customer Service during your recent visit. Horrible customer service, and horrible policies that appear to be created to hurt their customers and invade their We value your business and thank you for being a loyal customer of altafiber. View all How does Net Neutrality affect me as an altafiber customer? The FCC recently voted to repeal net neutrality rules. First Time User? Register. They can also tell you all about the best-priced deals, on high-speed Internet, TV and phone that altafiber offers in your altafiber - Help Center: Account & Billing - Change/Add/Remove Service If you rent your home or apartment, the building owner may be responsible for the telephone wiring and jacks. Altafiber internet is wonderful. Standard fees will be charged for any additional equipment that may be required. Construction in these geographies is currently scheduled to begin in Click below to find the best solutions for your business or call 937-759-9695. altafiber will not enter a customer's premises or complete an installation or repair unless someone is on the premises while we are performing the work. This offer is only available to residential customers adding new altafiber Internet service. Online: Live chat and email. Was this review helpful? 15 1. Check my Email. Find answers to common questions and issues about altafiber services, such as installation, equipment, billing, and features. Also customer service is fantastic. Skip the $99. We provide the fastest internet in Cincinnati with fiber-based services to nearly 100% of single-family homes and businesses in altafiber's mission is to deliver an exceptional customer experience and a best-of-breed fiber network that is critical to our communities. For your convenience, payments can be made promptly by: Calling 513-565-2210 between the hours of 7:30 a. Pay my Bill. 10-Digit Dialing Notice. Chat with altafiber representatives to get help with your residential or business services, such as internet, TV, phone, or fiber. Check altafiber availability, and order NOW! If you’re from Kentucky, Ohio or Indiana, speak to representatives of altafiber customer service, today, and determine if Fioptics Internet is available at your exact location. FEATURED OFFER. Altafiber Issues Reports Latest outage, problems and issue reports in social media: Soalver (@SoaIver) reported 5 seconds ago. S. Become a strategic partner of altafiber Business, and take advantage of: Need Help? Access General altafiber is your hometown provider for high speed Fiber Internet, TV, and Home Phone services. To submit a Carrier Services Collocation request, please select the proper form below. Premier includes everything you need to connect altafiber Help Center: Internet - New Service Installation. altafiber Fiber Internet Service in Lawrenceburg. HomePak Reach includes Robocall Block, Call Waiting, Caller ID, Voice Messaging, Call Forward, Three-way Calling, Call Block, Distinctive Ring, Anonymous Call Rejection, Anywhere Call Forwarding, Repeat Dial, Reveal altafiber is committed to serving and investing in the Dayton community. No refunds for long-distance, Video-on-Demand (VOD) or PPV charges, taxes, surcharges or fees. Rating breakdown. The price lock is forfeited if service is suspended. To prevent your service from being disconnected, please pay your outstanding balance in full. 4 altafiber will provide Dedicated FUSE Internet Access service as specified on the Services Agreement sheet. Once the form has been completed, please send the application (along with any supporting documents) to Collocation Manager at colocation. Write a review. altafiber Help Center: Internet - Troubleshooting. You may call or send a letter to the company. Whether you’re a new customer or looking to resolve an issue, understanding how to navigate Altafiber’s customer service can enhance your overall experience. Broad Street Columbus, Ohio 43266-0573 Toll-free hotline: 1-800-686-7826 altafiber - Help Center: altafiber Help Center: Internet. We have a whole family active on the internet and feel no effect. Additional services such as home phone and inside wiring charges will be the responsibility of the customer. Chat Please fill out the form below and an altafiber representative “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. Check out all your benefits. Cincinnati Bell Telephone Company LLC is now doing business as altafiber” to “Cincinnati Bell Inc. -7 p. Find out how the name change will impact your service, billing, and contact information. It is our mission to elevate your connection to the people, places, and things that matter most to you by delivering 100% fiber internet with symmetrical speeds up to 6 Gig, no data caps, and 99. HomePak Reach includes Robocall Block, Call Waiting, Caller ID, Voice Messaging, Call Forward, Three-way Calling, Call Block, Distinctive Ring, Anonymous Call Rejection, Anywhere Call Forwarding, Repeat Dial, Reveal My altafiber gives you access to your most important account and services information. "Promotion" means a discount amount against the standard price of altafiber products for a promotional period. Federal law allows local U. We provide the fastest internet in Cincinnati with fiber-based services to nearly 100% of single-family homes and businesses in How Can We Help You? Browse or search below to find the information you're looking for regarding setup for your devices. For questions or to activate services, employees can: Call our special Corporate Partners phone number at 513-565-0577; **When combined with internet service, the altafiber basic TV plan is free. Service bundles for residential customers are designed to be as cost-efficient and versatile as possible. “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. 3. Altafiber has 45 locations, listed below. altafiber's mission is to deliver an exceptional customer experience and a best-of-breed fiber network that is critical to our communities. Whether it’s a technical glitch or a billing inquiry, you can rest assured knowing that 30-day money-back guarantee on monthly recurring charges and activation fees for new TV or Internet service. Live Chat. My altafiber App My altafiber App Support Future Markets Future Customer Service; Find a Store; Move My Services; Pay My Bill; Store Locations & Payment Centers. We provide the fastest internet in Cincinnati with fiber-based services to nearly 100% of single-family homes and businesses in Dedicated FUSE Internet Access service presented by altafiber to Customer. The price does not include the optional wireless gateway fee, as well as taxes and other fees. Our Brand Promise: We are so committed to serving our customers and communities that we introduced our brand promise. You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your Android smartphone (change based on If your altafiber speed test result is lower than expected, try resetting your router or call altafiber customer service for additional assistance. 4 In addition to the Video Service Prices, Customer will incur any and all charges that may be mandated by any regulatory Commission with jurisdiction over altafiber or Video Service. Spectrum will provide you less than you pay for, outages, and malicious customer service. Moving altafiber Help Center: Account & Billing - Promotions & Pricing. Zero complaints about the quality of internet service or customer service. to 5:00 p. Accounts will be restored only if payment covers the regulated amount. 36 MBPS. Enter the telephone number and click "Add" altafiber Help Center: Internet - Troubleshooting. We've tested and reviewed products since 1936. Customer must purchase the Fioptics Advanced internet add-on to qualify for Rapid Repair. Email or text notifications that your eBill is ready can be enabled by going to Billing > Bill Summary > Manage Notification in your My altafiber Account. This is a 12 volt 8Ah alarm battery with standard . Other “optional” features relating to Dedicated FUSE Internet Access service are also available to Customer if requested and agreed upon by both Parties. SIP Trunking from altafiber provides a altafiber Help Center: Home Phone - Change or Add Service. 99 per In 2011, Altafiber became the first telecommunications company to offer retail energy services. m. Fiber is a type of cabling altafiber uses to transmit internet, video, and phone services to your house in an area that has been upgraded. Each method has its own advantages; for instance, calling may provide immediate assistance while I've been an Altafiber customer for 15 years, since the very beginning of their service rollout. The application and make ready fees can be paid electronically or via mail. Pricing. our phones never work i have to open a ticket for the same crap every day or every otherday. Click the "Add Telephone Number" button next to My Blocked List or My Allowed List. Reviews from altafiber employees about working as a Customer Service Representative at altafiber. Speed Tests from altafiber Customers. It's fiber optics instead of cable. Customer Service; Find a Store; Move My Services; Pay My Bill; Available In Your Area. Get FAQs, store locations and payment centers information. Someone 18 years or older with a government-issued ID will need to be present and all pets must be How Can We Help You? Browse or search below to find the information you're looking for regarding setup for your devices. Speak with a customer service agent about the services available at your new address. Tony (@amillward92) reported a minute ago. com. Find out how to chat, text, call or visit altafiber for help with new or existing products. Construction in these geographies is scheduled to begin in 2025. Price Lock does not apply to or include the With the latest Fioptics+ TV upgrade to your set-top box, you now have access to the YouTube application, which allows you to view YouTube videos right on your TV screen! altafiber Help Center: Internet - Email. Sales Consultant 3 altafiber Help Center: Paying My Bill. altafiber is a joke when it comes to altafiber is a joke when it comes to running a business. I worked as a work at home customer service rep. Learn how to get in touch with altafiber. Here's where Altafiber . Construction on the fiber network began in What features are included with home phone service? The phone package option with Fioptics home phones service is HomePak Reach. Sales was pushed for every call. We work to benefit the community we call home and to serve all our neighbors. How Can We Help You? Browse or search below to find the information you're looking for regarding setup for your devices. altafiber Help Center question. altafiber Help Center: Account & Billing - Autopay & eBill. 00 credit which they feel makes up for that inconvenience. Find answers to common questions about profile, services, features and Learn about the transition from Cincinnati Bell to altafiber, a technology company investing in fiber network. just as bad as Spectrum, maybe worse. 99 service call fee when you have Fioptics Care monthly protection. Service availability is determined by your service address and may not be available in all areas. 0 out of 5 stars. Service. This offer is only available to residential customers adding What features are included with home phone service? The phone package option with Fioptics home phones service is HomePak Reach. Customer Service Representative 3. Savannah D. residential Residential Business. Call 513-565-4664 Chat. 5 If Customer cancels, in whole or in part, any requested addition, rearrangement, relocation or other modification to Video Service prior to completion Utility Surcharge - recovers costs associated with fulfilling the Call Before You Dig (811) service requests, local utility infrastructure and operations. altafiber is always expanding our Fioptics service to bring the highest-quality service to more and more of our customers. If the customer leaves the altafiber web cart page, the coupon code As of 2024, Altafiber has invested over $1. Leave a review and share your experience with the BBB and Altafiber. 5 billion in its fiber network and plans on bringing multigig speeds to over 400,000 new homes outside of its main service areas. Learn how to create, log in, manage and switch accounts for My altafiber, the online portal for altafiber customers. Moving By choosing to use your own gateway with your altafiber Service, the following terms and conditions will apply: 1. 99% Network Reliability. Log in. Access altafiber Service Terms & Conditions for both residential and business. 2 GBPS. You must purchase internet service and subscribe to eBill to qualify for free TV Customer Service; Find a Store; CINCINNATI, Ohio – altafiber is pleased to announce the expansion of its cutting-edge 10-Gig XGS-PON fiber network into Northeast Ohio with the addition of approximately 100,000 addresses located in suburban areas of Akron and Cleveland. The build continues altafiber’s opportunistic edge-out strategy as it delivers on its altafiber Help Center: Internet - Equipment. To view your bill online, log on to your My altafiber Account and go to Billing > View Bill. We were given the "tools" to perform during training Welcome, Please Log In To log in, please enter your Email Address and Password and then click on the Log In button. Cancellation of service will require the return of the altafiber equipment to the company. TV TV Broadcast Fee - This surcharge is to recover a portion of the amount broadcasters charge altafiber to carry their channels. 99% reliability. altafiber is committed to serving and investing in the Dayton community. It provides landline telephone, fiber-optic Internet, and IPTV services through its subsidiaries Altafiber Home Phone and Hawaiian Telcom, which are the incumbent local exchange carriers for the Greater Cincinnati metropolitan area We value your business and thank you for being a loyal customer of altafiber. Refer now Store Locations & Payment Centers Customer Testimonials Customer Testimonials Blog Your business deserves reliable phone service! 50+ calling features, unlimited long and long distance and more with a Price Lock Guarantee. We will be sure to pass on the Kudos to them and their Managers! -Angi 6 reviews of ALTAFIBER "Recently Altafiber dropped Paramount which stinks because I enjoy several of the now discontinued channels and they are offering a one time 15. application. *Service not available in all areas; availability of 2 Gig and Symmetrical Speeds determined by the service address. Customer-owned gateways are not compatible with these types of service. Internet Customer Service & Sales. Cincinnati Bell remains dedicated to technology, community, and customer service as top priorities. Internet If you have a problem with your telephone bill or service, contact the phone company first. broadcast television stations (ie. File a Customer Review; Better Business Bureau View Service Area Find Local Branches close. Customer Service; Find a Store; Move My Services; Pay My Bill; 99. As an Ohio Internet service customer, you have lots of options to consider. Must request refund on new service(s) within 30 days of qualifying installation. altafiber Help Center: Internet - New Service Installation. altafiber's fiber internet reliability is defined as the internet is working and available at a residential address. To find out if Fioptics for Business is available at your address, take our Business Solutions Quiz below. altafiber Fiber Internet Service in Northern Kentucky. 513-566-4101 1-888-246-2355 Small Business Sales. With the rapid evolution of technology – and the ever-increasing Internet speeds altafiber's mission is to deliver an exceptional customer experience and a best-of-breed fiber network that is critical to our communities. Their service phone numbers are available 24/7. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. I use altafiber for our apartments downtown. Learn about altafiber culture, salaries, benefits, work-life balance, management, job security, and more. Monday - Friday or 7:30 a. Overall: Service: Pricing: Speed: Margo D | 02-09-2025 customer service was absolutely no help. Monday through First Time User? Register. Definitely great customer service. On June 14, 2023, Bridgewired and altafiber announced the transaction in which altafiber will acquire Bridgewired's broadband infrastructure, which provides high-speed Internet connectivity to residential and small business customers, as well as its customer base. This guide will 1. $19. To activate: 1. Check my Email altafiber's mission is to deliver an exceptional customer experience and a best-of-breed fiber network that is critical to our communities. Investor Relations; Hawaiian Telcom; Carrier Services; White Pages; Contact Us; Suppliers The city, in partnership with altafiber, is building a next-generation fiber network that will provide the fastest, multi-gig symmetrical upload and download speeds available to Dublin residents. Very cheerful, professional, no-hassle, above and beyond efficient service rendered. 0. I have always been How Can We Help You? Browse or search below to find the information you're looking for regarding setup for your devices. CUT MY **** ON @altafiber. Spectrum loses in every category, but most notably in customer service, uptime metrics, and performance. Learn more about altafiber's Service Charges and what to expect as a consumer. You must purchase internet service and subscribe to eBill to qualify “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. Viewing Services for: Customer Service; Find a Store; Move My Services; Pay My Bill; Cart. On the day of your installation, an altafiber service technician will call you when they are on their way. Learn more about altafiber's consumer rights and responsibilities, network management, special needs and services, and more. Please be sure to answer or we may need to reschedule. to 9:00 p. altafiber video service, static-IP option, and most Internet services with speeds lower than 50 Mbps require a altafiber gateway. This view displays all the billing details for any services on your account. altafiber Help Center: Paying My Bill. Speed never sags if there is a lot of streaming in the neighborhood. @altafiber had your guys service for 4 hours and wish I would have canceled spectrum as soon as you guys were available in my area, I’m downloading games in like 10-15 Internet, Fioptics TV, and Home Pack Reach 19. 8. Get information about altafiber's business customer owned wireless gateway. If the customer leaves the altafiber web cart page, the coupon code 3. Visit our moving page and see how we can transfer your current altafiber service, or help you pick a altafiber Help Center: Account & Billing. My business relies on the great service from altafiber, providing faster and reliable speeds. altafiber offers installation and repair service for a fee. The telephone number to your phone company is printed on your bill. Let us verify the services available at your new address. Residential Business. Box 693 Cincinnati, Ohio 45201 Phone: 513-565-9890 If you are still not satisfied, contact one of the following: Public Utilities Commission of Ohio Consumer Services Department 180 E. Overall: Service: Pricing: Speed: Cindy N | 07-26-2023. View BBB customer reviews of Altafiber. Customer Service; Find a Store; Move My Services; Pay My Bill; This offer is only available to residential customers adding new altafiber Internet service. User Speed Test Download Mbps. 99 per service bundle is the total discount across all (3) core products equaling $19. With altafiber Premier Whole Home Wi-Fi, you have access to a host of premium features and services designed to help you get more out of your Internet. Altafiber offers multiple channels for customer support that cater to different preferences and needs. altafiber Help Center - Home Phone - Calling Features. altafiber Help Center questions. This decision is seen as a “win” for national Internet Service Providers that supply high-speed Internet, and that aggressively lobbied for the change – although many of these providers have so far declined to discuss what How can I get service restored if it has been disconnected for nonpayment? Payments made on any altafiber Telephone disconnected account will be restored hourly. My altafiber App My altafiber App Support Future Markets Future Customer Service; Find a Store; Move My Services; Pay My Bill; Stores; Payment Centers; View All; Store Locations & Payment Centers. Need Help? Contact Us. altafiber customer service. Move my Services. It is a technology that transmits information as light pulses along a glass fiber line. Cincinnati Bell, Inc. In order for this service to work, the customer must also have Caller ID service activated. View and get information about altafiber's privacy policy and what it means for you. For questions or to activate services, employees can: Call our special Corporate Partners phone number at -- When combined with internet service, the altafiber basic TV plan is free. Customer Service; Find a Store; Move My Services; Are you looking for help for a residential service? Please select the appropriate section below. Contact us or visit a store location for more assistance. 0 Overall. O. This decision is seen as a “win” for national Internet Service Providers that supply high-speed Internet, and that aggressively lobbied for the change – although many of these providers have so far declined to discuss what Customer Service; Find a Store; Move My Services; Pay My Bill; Residential. altafiber Help Center: Home Phone - Voicemail. How does Net Neutrality affect me as an altafiber customer? The FCC recently voted to repeal net neutrality rules. altafiber recently announced its expansion into the city, bringing the fastest, most reliable, and future-proof fiber network directly to Trotwood homes and businesses. altafiber - Anderson located at 7642 Beechmont Ave, Cincinnati, OH 45255 - reviews, ratings, hours, phone number, directions, and more. manager@altafiber. Emergency: 911 City of Cincinnati: 911 Boone County: (859) 371-1234 Campbell County: (859) 292-3622 Kenton County: (859) 356-3191 Note: The above numbers are free from long distance charges. Failure to do so will result in a charge. Account Manager 2. We provide the fastest internet in Cincinnati with fiber-based services to nearly 100% of single-family homes and businesses in altafiber is a Fioptics TV and internet service provider (ISP) with coverage in parts of Ohio, Kentucky and Indiana. Text: (513) 301-2093. altafiber Internet Speed Data. Wiring Options. Fioptics Care is a maintenance plan that includes coverage for a customer's inside wiring and jacks, general technician educational visits, and non-malicious damage to altafiber-issued HDMI cables, power cords, Ethernet cables, and remotes. This percentage is calculated based on the entire network of residential internet subscribers for a given month that altafiber serves. The Internet speed and service is not available in all areas and is dependent on service address. 2. When using a non-altafiber “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. Find The Best Offer For You. Affinity Partners Dayton altafiber closes acquisition of Agile Networks altafiber commits to 40% greenhouse gas emissions reduction by 2030, releases emissions inventory re altafiber launches Bell Charitable Foundation, will award $150,000 of inaugural grants in Long gone are the days when you used to be able to connect a cord from your landline phone or cable TV box into a jack on the wall and receive service. Call: (888) 246-2355. Investor Relations; Hawaiian Telcom; Carrier Services; White Pages; Contact Us; Suppliers Customer Service; Find a Store; Move My Services; Pay My Bill; Available In Your Area. residential LLC customer, subscribing to the CBTS Technology Solutions, LLC offer will require a change from your current “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. The company provides services in the retail electricity market by offering National Wind-sourced services through a partnership with Viridian Featured Cause The McLendon Minority Leadership Initiative altafiber will partner with the Joel Cornette Foundation and the McLendon Minority Leadership Initiative to provide minorities a jump-start to their careers through practical experiences, opportunities to build their network, and instilling the values of John McLendon: Integrity, Education, Leadership, and Mentorship. they can be set to forward calls for after hours and this takes about an hour to do because you have to open a ticket every time. altafiber Help Center: Internet - Email. Understanding Altafiber Customer Service Options. In all altafiber areas except Lebanon (Lebanon customers – please see the section below specific to the BBU for your service), the battery model used in the BBU is a standard GS Goldtop GT12080-HG. gwtx qxk ssftbt cxupi rhi faju dmm wnuw djeyza xxxyp bjyy qrvzrqa fqfluf jydlex qmsi