- Microsoft pin reset not working Reset the PIN Using the Settings App Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. Please click to reset your PIN”, I know exactly how you feel! Please allow me to explain to you why this problem occurs. I have went back to my old computer and reset the PIN and tried again with no Mar 17, 2021 · If you resolved it using our solution, please click "Accept Answer" on a reply to help other community members find the helpful reply quickly. Feb 10, 2025 · Dear Brandon Hudson, Thank you for reaching out! I understand that you're experiencing issues with your Microsoft PIN after a recent update. Even if I try to remove my PIN, Windows Store still needs me to enter my PIN. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. 2. Open Windows Settings > Accounts > Email & Accounts > Select your email account > Click Manage > Then click the "Remove this account from this device" option. Hope you are doing well. Jan 15, 2025 · Click to set up your PIN again" then there's the button that says "Set up my PIN" But when I try clicking on it, a Microsoft pop-up in all gray appears and then a second later disappears. Usually when you cannot sign with the PIN, you can sign in with the password (either a local password, or the Microsoft one). I did see a reference online about deleting a file that holds the data. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once, deleted successfully. I forgot the password. Restart you PC to verify that the problem is fixed. Jan 27, 2025 · 3. Reset PIN/Password from Another Account: If you have another administrator account on the same computer, you might be able to reset your PIN or password from there. Nov 19, 2024 · A good solution for temporary bugs is to disconnect your Microsoft account from Windows > Restart your computer > Reconnect your Microsoft account. Not with the know good PIN. We tried to log into Minecraft again using Account 2 and its new PIN, but Windows Security says it's incorrect or "a dictionary Aug 24, 2024 · When I try to reset the pin it just takes me back to the startup screen but does not give me the option to change it. Jan 18, 2025 · PC didn't reboot, so hard rebooted it, logged into windows, but told pin is no longer working. Therefore, I logged into another profile and reset the password on that account. Please let me know how it goes and hopefully it Feb 15, 2023 · I created a 4 digit pin and logged off. Aug 20, 2023 · Once in Safe Mode, see if you're able to access your computer and reset your PIN or password. Go to account. 1- Hold the Shift key and click on the Power icon in the lower right corner. Dec 30, 2024 · 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11. Jul 17, 2022 · You can check using the tutorial below to make sure PIN expiration is disabled so it will stop requiring you to change your PIN. Once logged in, you can try to reset your PIN or go to Settings > Accounts > Sign-in options , and under PIN (Windows Hello) , you can choose to Remove the PIN and set it up again. Repeat this process 2 or 3 times. g. Any suggestions? Feb 9, 2025 · I just swapped out a motherboard (Asus ROG Strix x870e-e) for a different motherboard (MSI MPG X870e Carbon) and now when I boot up Windows 11, it gives me an error: "Something happened and your pin isn't available click to set up your pin again" However when I click where it says to reset it, I get a blank window and can't actually reset my PIN. Dec 15, 2024 · However, have you tried resetting your password by selecting "I forgot my password" and following the steps to reset it? If resetting your PIN or password is not an option, you can try the system recovery method on your PC without affecting your personal files and see if you are able to sign in with your PIN again normally. Feb 27, 2025 · Hello , I’m here to help you in resolving your issue Boot into Safe Mode and try resetting your PIN: 1: Hold Shift and click Restart from the lock screen (bottom-right power button). I had this happen once before recently and a restart solved the problem. Oct 30, 2024 · Please make sure your network is working, then verify your account according to the prompts and reset the PIN code. Method 3 : Remove PIN and add it again. b. Under Windows 11 Disk Image (ISO) Download, hit Download Tool Now. It tells me the PIN is incorrect even though it's not, I've even changed it multiple times trying to fix the issue. 4- Choose Reset this PC. May 16, 2024 · I have Windows 11 machine, Windows Hello for Business is setup and working, also PIN reset is working from Accounts setting area where Face and other settings are. 5. The issue you are facing generally happens if Windows has corrupted files in the system or your profile is corrupted. If you're unable to log into your Windows 11 computer because you've forgotten your PIN and can't use other sign-in options like fingerprint, here are some steps you can try to regain access without resetting your laptop: Jan 20, 2025 · 1) Sign into a brand new Windows 11 Pro install. Mar 30, 2024 · On my W10 laptop, without having a log in, I can reset my WHFB PIN from lock screen with the "I forget my pin " option --> When I click on the option, it asks for my password - Then for mfa check and then I can define a new PIN. I get the message "Your credentials could not be verified". If there are multiple accounts on the device, choose the one you need to reset. Unfortunately, I mixed up my PIN and forgot what it was. Launch the downloaded tool and follow the on-screen instructions to create a bootable USB May 20, 2022 · I set the Windows PIN on my laptop but did not choose the other sign-in options, so opening the laptop is limited to Windows PIN. I have the Microsoft PIN Reset Client & Production enterprise apps correctly installed and the device policy successfully deployed to the affected clients. Once logged in, you can try to reset your PIN or go to Settings > Accounts > Sign-in options, and under PIN (Windows Hello), you can choose to Remove the PIN and set it up again. I then signed into Windows through Account 2 and used Windows Hello to set a PIN for Account 2. 2) Select Work or School account. Non destructive is enabled, 2 apps are already allowed in M365 portal which are required for PIN service. In Safe Mode, press Win + X to select “Windows Terminal (Administrator)”. But not working from Lock screen. Apr 30, 2024 · If disconnecting your work or school account doesn’t help, use the forgot PIN option to reset your Windows Hello PIN. 5) Windows works. Mar 2, 2025 · Hello Jas Wagner-Venn, Thanks for reaching out here in the Microsoft Answers Community. 4) Set a 6 digit PIN . Jan 19, 2024 · Hi , Sabya here, Independent Windows Adviser. If you are having trouble logging in to safe mode, try other options in the recovery screen. Thank you! Apr 30, 2024 · If disconnecting your work or school account doesn’t help, use the forgot PIN option to reset your Windows Hello PIN. Nov 17, 2022 · Normally this isn’t a problem but for whatever reason every combination of pin I feel like I put in is not working. I also had problems trying to type in a new pin, it would now add any letters to the box until I ticked the 'add character and numbers box'. Click to set up your PIN again. c. Verify your account information Make sure you are using the correct email and password for your Microsoft account. Go to Settings > Accounts > Sign-in options. Nov 25, 2024 · Boot laptop into Windows Recovery Environment(WinRe) by press and holding the power button to turn off the laptop then press the power button to turn on laptop , as soon as you see Windows logo, press and hold the power button until the laptop turns off. That's it, PIN login should be working now for your account or 1. Try resetting it using your Microsoft account password. Type following command and press Enter key: icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET 3. I am unable to unlock my windows 11 computer after a windows update. 4. In the modern digital landscape, security and convenience are paramount, especially when it comes to accessing your devices. Dec 16, 2024 · PIN, face ID not working after windows 11 update. Mar 7, 2022 · Alternative login using fingerprints also fail. I locked the device using my Microsoft account. Changing the PIN from a different account will not work. Got a message saying that if I reset the PIN some Apps will not work. If you forgot your PIN and need to reset it, you can do so from the Windows sign-in screen. But because my PIN code was exposed, I tried to change the PIN code. (Set up Windows Hello PIN for your Local account and see if you can log in normally_). Mar 29, 2024 · On my W10 laptop, without having a log in, I can reset my WHFB PIN from lock screen with the "I forget my pin " option --> When I click on the option, it asks for my password - Then for mfa check and then I can define a new PIN. However, in this case, the issue seems to be quite complex where Windows is preventing you from resetting your Windows Hello PIN. Mar 3, 2025 · Under "Windows Hello PIN", click "I forgot my PIN" and follow the instructions to set a new PIN. Visit Microsoft Website: Download Windows 11. Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. When we restart the PC we can then no longer unlock it. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. Please help me make my PIN code available to enter normally again. 2- Keep holding Shift and select Restart. But still when i click" reset my pin" on my logon screen. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. After turning on your computer, on the sign-in page, you can see an option to reset the PIN. Microsoft Windows has adopted the Personal Identification Number (PIN) as a straightforward and secure method to lock and unlock devices. Apr 10, 2024 · I just reset PIN and Visual log in and that worked. Mar 12, 2024 · Use Microsoft Account Password: Instead of using the PIN, try signing in with your Microsoft account password. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. When I went to sign in next, it says it can verify my account. Explanation: 1. The face ID does not work, and requires a PIN. 6- Follow the instructions on the screen to reset Windows. Please help, I have tones of data/files in there to work with. You can reset the PIN after that. Lock and unlock the PC with a PIN. If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Do you have the option to reset your PIN from the sign-in screen? If resetting your PIN option is not available to you, try Booting your PC in the Windows Recovery environment and enable the Password sign-in option using the steps below. Sep 29, 2023 · To reset your PIN, go to the profile's login page and click on I forgot my PIN. Apr 14, 2024 · Hi, Kareena Chin wing. 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11 (makeuseof. If your Dec 19, 2024 · However, even though I’ve reset my Microsoft account password and can log in to my account on other devices (e. Log in to Windows with each user's account to reset their respective Windows Hello PIN. Open Command Prompt as administrator. • Log off and log in to the new account. I am given the option to rechoose a pin but then it gets 2FA successfully and tries to change the pin but fails. Jun 7, 2024 · I entered the key and my laptop restarted. Try creating the PIN again or check for system updates. Go to Security tab and grant yourself Full Control then delete NGC folder 4. This can help you gain access to your account and then you can attempt to reset or update your PIN. microsoft. I have been simply stuck in this loop of trying to reset it, but then that pop up appears to then just disappear a second later. I already reset the PC while keeping my files. Use System Restore: If you have previously set a restore point, you can use System Restore to restore your system to a previous state when it was working properly. I have went back to my old computer and reset the PIN and tried again with no Jan 30, 2024 · I understand you're trying to reset the PIN. I just go through this cycle of the pc saying it can't verify my pin, reset pin, and then not allowing me to reset my pin. If someone could help, I would greatly appreciate it. Mar 17, 2021 · If you resolved it using our solution, please click "Accept Answer" on a reply to help other community members find the helpful reply quickly. 3) Sign in as normally. Dec 26, 2024 · If restoring your device did not work, you can try other recovery options like Startup Repair or boot your PC in safe mode. Reset your PIN when you aren't signed in. Apr 26, 2024 · i have the same issue. • Type the username you want and the password. look for NGC folder then right click on it and select properties . You can either reset the PIN by verifying your identity with your Microsoft account password or choose an alternative sign-in option by clicking Send code, which sends a code to your email address. Jun 26, 2022 · Hi Luka. Close Command Prompt. Dec 15, 2024 · If command prompt is not working then follow below steps : 1. I have tried to reset the pin, restart the computer, troubleshoot by looking up fixes online. Jan 3, 2025 · Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Reset PIN from Sign-in Screen: On the sign-in screen, select 'I forgot my PIN' below the PIN entry field. Let''s try resetting the PIN to see if that fixes that part of it: Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. a. Jul 13, 2024 · Try resetting your Windows Hello PIN from the safe mode. Under Manage how you sign in to your device, select PIN (Windows Hello). On my W11 laptop, without having a log in, I can not reset my WHFB PIN from lock screen with the "I forget my pin Jan 13, 2025 · I'm trying to log into the Xbox app on a Windows 11 pc but it won't accept the PIN. com) However, since a reset of PIN I was able to do the somewhat easier path. Step 1: Press the Windows key + I to launch the Settings app. Nothing. Click Remove to delete the existing PIN. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. Disclaimer: Microsoft does not provide any implied or other warranties and/or guarantees and is not responsible for the information you obtain from third-party linked websites or any technology-related support. While I was changing it, my device was logged out and the PIN code was no longer available. Feb 15, 2023 · I created a 4 digit pin and logged off. 5- Select the Keep my files option. And now MS Word, PowerPoint, Excell are not working. Jun 23, 2020 · When you click on 'I forgot my PIN' it loads for 2 seconds, then does nothing. In the Aug 13, 2019 · Choose Sign in with a Microsoft Account instead. If none of these steps work, there may be a need to Reset your Surface, this will remove all files so make sure to backup before doing so. Nothing happens. Go to Settings > Accounts > Family & other users, and add a new user with Nov 4, 2024 · Based on your description, I understand that after a power loss or even a hard reset of your computer, Windows says “Something happened and your PIN is not working. See this link: Restore or reset Surface for Windows - Microsoft Support. I forgot my login PIN and tried to Reset it. • Click Local account if prompted. Finally, the option to log in with password is gone. When I get to the enter PIN it says the PIN is incorrect. If you still cannot reset the PIN, you can manually delete the Windows Hello information (including PIN) of all devices through the Microsoft account management website, and then reset the PIN to see if you can reuse the PIN: 1. Dec 29, 2024 · Reset Windows Hello PIN for Each User. Welcome to the Microsoft Community. Fix Windows Hello PIN problems on Windows 10. Jun 8, 2022 · Obviously, we were confused, but I decided to log out of the account she was currently using for Windows(Account 1). When I clicked on 'Set up my PIN' it leads to 'Microsoft account' page but after 1-2 seconds it switched back to the main screen asking for setting up my PIN again. But to no avail. Feb 20, 2022 · I have a DELL desktop with Windows 10. 3- Select Troubleshooting. After the settings are completed and you enter the desktop, you can reset and your other Windows Hello recognition again (if it doesn't work, please go to the Windows hello settings interface to delete your original fingerprint Dec 30, 2024 · If resetting your PIN option is not available to you, try Booting your PC in the Windows Recovery environment and enable the Password sign-in option using the steps below. Detailed instructions can be found in the "Fix a corrupted user profile" section on the Microsoft support page: Troubleshoot problems signing in to Windows - Microsoft Support. I'm trying to use my Microsoft account on my daughter's pc through her Microsoft user. Try to a dd the Feb 13, 2025 · Once logged in, create a new Windows user account, set a new password, and transfer all your files from the old account to the new one. When I give the permission nothing happens. If you can log in, navigate to "Settings" > "Accounts" > "Sign-in options". I'm Greg, 10 years awarded Windows MVP, here to help you. I have tried the following steps without success: Nov 4, 2024 · Based on your description, I understand that after a power loss or even a hard reset of your computer, Windows says “Something happened and your PIN is not working. For it, please ensure the computer is connected to the internet. Here, you should be able to remove the old PIN and set up a new one. Follow the prompts to reset your PIN using your Microsoft account password. Look below the PIN text box: If the option I forgot my PIN is available, select it and follow the instructions to reset your PIN. So I go to forgot pin to reset my pin and it won't let me. When I try to enter my PIN (the one I usually use to sign in my user), it seems to not work, no matter how many times I try to reset my PIN, it still does not allow me to access my account. i have implemented whfb on our hybrid environment (cloud kerberos trust) and even setup pin reset(non destructive), the one mentioned above. Enter the following command: Dec 19, 2024 · But I usually use the PIN code because the camera is no longer working and I forgot the password to log in in option 1. Then, navigate to Jan 30, 2024 · I understand you're trying to reset the PIN. So I choose the forgot my pin option. Feb 13, 2025 · Harassment is any behavior intended to disturb or upset a person or group of people. If nothing works, Open the Command Prompt from the Windows Recovery environment. Under "PIN", click on "I forgot my PIN". is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. However. Sep 12, 2024 · Usually, when you forget your Windows Hello PIN, you can reset the PIN directly on the sign-in screen using your Microsoft account credentials. Nov 11, 2021 · Click on Windows Start > Go to Settings > Update and Security > Check for Updates. First select the 'System restore' method and see if you can reset your Windows Hello PIN. I'm stuck in the login page. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. Jan 18, 2025 · Troubleshoot problems signing in to Windows - Microsoft Support. . Nov 10, 2024 · When the computer boots into Safe Mode, log in with your Microsoft account password (not the PIN). Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. Jan 23, 2025 · Hi, I’m locked out of my computer (Dell Precision, W11) because I can’t get past the password entry screen. 3. Not with the known good password. I did reset it anyways. Spread the loveIf you are a Windows 10 user, you may have experienced issues with the PIN not working on your device. I'm using Window 10. I verify the email and it says it’ll send a code but I never receive one. 1. This only happens on a couple of clients, the rest work perfectly fine. It prompts to sign in Microsoft and send a verification code. My pin has stopped working and it won’t let me reset. Jan 23, 2025 · Click PIN (Windows Hello) and then click Change PIN to setup a new PIN* or Remove to remove the PIN sign-in option. Select “Enable Safe Mode” and try to see if you can reset the PIN. Nov 12, 2022 · For the first time in a year, I cannot log into my computer with my 4 digit security pin. It is saying 'pin reset is in progress' and it has been telling me this for some time now. Jan 13, 2025 · I'm trying to log into the Xbox app on a Windows 11 pc but it won't accept the PIN. On the Windows sign-in screen, press and hold the Shift key while you select Power > Restart . On my W11 laptop, without having a log in, I can not reset my WHFB PIN from lock screen with the "I forget my pin Nov 9, 2024 · • Click Sign in without a Microsoft Account (not recommended). Here are some possible solutions for when your Windows PIN is not working: 1. Reset PIN in Safe Mode: Restart your PC and enter Safe Mode. I didn't realize it could be a TPM issue. This can be frustrating, but fortunately, there are ways to fix the problem. Follow the prompts to reset Apr 1, 2021 · Follow the steps below to reset Windows and remove your old PIN. Follow the prompts to reset your PIN. I have tried the following steps without success: May 16, 2024 · Use Microsoft Account Password: Try logging into your account using your Microsoft account password instead of the PIN. Threats include any threat of violence, or harm to another. So I tried getting in with my new Mar 17, 2021 · If you resolved it using our solution, please click "Accept Answer" on a reply to help other community members find the helpful reply quickly. Nov 12, 2023 · If you see “I forgot my PIN”, select it and follow the instructions to reset your PIN. Contact me if you need anything else. 4) Use the command prompt to reset the PIN: If you are able to enter Safe Mode, you can try to reset the PIN using the Command Prompt: 1. Feb 12, 2025 · Press "win + i" to open the settings, go to "Accounts"-"Login options"-"PIN", and then manually set your PIN. Have you tried to boot your PC in safe mode and check if you can log in? 1. Sometimes, updates can cause changes to your security information, which might interfere with Windows Hello PIN functionality. We can sign into Office apps. , my phone), the system does not accept the new password on my PC. com, select “Sign in” and follow the instructions. • Click Finish. Jan 17, 2025 · To download and create Windows 11 installation media, use a blank USB drive with at least 8 GB of space and a working PC. Nov 30, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. I am trying to install Microsoft 365 on another computer. On the screen it says your pin is no longer available due to a change in security system on this device. Mar 20, 2019 · It is telling me my pin is incorrect, which is a load of rubbish as its not, however I cant reset the pin. (Go to settings > Accounts > Sign in options > Windows Hello PIN > click Reset) 2. Now I can't log into my laptop anymore. kplry qawjnf ulgvw ruozncpcp plfrdtrtc xlkbz cwk irpkay bimw cltlwi ftehcij ozdsab qcfcr mpyla krwa