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OpenAI Help Center. Here you will see an option for ‘Deactivate’ or ‘Delete’ your account. Please note that the Billing tab can Explore resources, tutorials, API docs, and dynamic examples to get the most out of OpenAI's developer platform. We recommend using a desktop device to log in. (opens in a new window) Single sign-on (SSO) and multi-factor authentication (MFA) Data encryption at rest (AES-256) and in transit (TLS 1. Ensure that only you are there, and you are “owner”. To update the billing information linked to your ChatGPT Team account, please follow these steps: Click on your name at the bottom left corner of the screen. So, the meeting can be scheduled at 4 pm. Select "Manage Workspace" and then "Billing" on the left side of the screen. You can invite new members, remove members, or cancel pending invitations to your API account under the Team section of your Account Settings. Continue with Microsoft Account. Usage dashboard. ” The solution proposed in this community (you can search same title) doesn’t work Still not clear how to verify age. Common reasons for breach Chat completion (opens in a new window) requests are billed based on the number of input tokens sent plus the number of tokens in the output(s) returned by the API. Or. I have the same issue. Don't have an account? Sign Up. Just ask and ChatGPT can help with writing, learning, brainstorming and more. Qualification. This means any users will need your new password to access OpenAI services. If you believe this was an error, please contact us through our help center at help. change my name. As your usage of the OpenAI API and your spend on our API goes up, we automatically graduate you to the next usage tier. You can review your current usage limit in the limits page in your account settings. Welcome back. Reporting security issues. Truthfully, it is not possible to change or switch phone numbers for an OpenAI account. We hope this provides an easier way to manage your data than our existing opt-out process. A limited number of authorized OpenAI personnel, as well as trusted service providers that are subject to confidentiality and security obligations, may access user content only as needed for these reasons: (1) investigating abuse or a security incident; (2) to provide support to you if you reach out to us with questions about your account; (3) to handle legal matters; or (4) to improve model Jun 15, 2024 · Unfortunately, we can’t assist you in this matter within this Forum as it is not actively monitored by OpenAI staff. Sep 1, 2023 · Please check that your account has an active, valid credit card assigned to it. Apps are meant to be used by many people from different IP addresses. If you did sign up, make sure to click the Verify email address link in the email to complete your sign up. To comply with legal requirements in Italy, we need to confirm that our users are old enough to use ChatGPT. Please actually open up your account page and double check that the card listed is actually active and valid. Feb 1, 2023 · The new subscription plan, ChatGPT Plus, will be available for $20/month, and subscribers will receive a number of benefits: ChatGPT Plus is available to customers in the United States and around the world. if all is well then you need to reach out to help. One other possible explanation – if you previously used your phone number to sign up for a different OpenAI account, you won’t receive free API credits on the new account. ' Explore resources, tutorials, API docs, and dynamic examples to get the most out of OpenAI's developer platform. When you locate the service, select Create. diazign January 22, 2023, 10:39pm 1. Skip to main content. My Key was encrypted. Send multiple email to support, but no reaction. May 13, 2024 · GPT-4o has the same high intelligence but is faster, cheaper, and has higher rate limits than GPT-4 Turbo. It’s been a week now though and I’m still getting the same message saying my account is blocked because of too many Note: The time for the name change you make on platform. This is true for ChatGPT and the OpenAI API. g. If you haven't received the reset email, make sure to check your spam folder. We love our free users and will continue to offer free access to ChatGPT. I don’t know how to shut down the plus subscription since my account has been deactivated and has no way to login to change the billing settings. Hi there, After a thorough investigation, we have determined that you or a member of your organization are using the OpenAI API in ways that violate our policies. Building safe and beneficial AGI is our mission. Join us for the opening keynote from OpenAI DevDay — OpenAI’s first developer conference. Click the delete ⁢option and follow the instructions. How does OpenAI use my personal data? If I disable history, does the setting apply to all my conversations, or can I choose specific conversations to enable it for? Welcome back. 5-turbo-0125`: The model you are fine-tuning Jun 24, 2023 · sps July 19, 2023, 7:44am 6. 1. Reminder: Do not share you API key with anyone! Mar 21, 2024 · Despite infrequent use of the OpenAI API, I have been unexpectedly upgraded to a higher usage tier and charged $473. Refund requests, billing and login Nov 15, 2023 · If you want to distribute it as an EXECUTABLE for Windows, you could do so using the next version of the Smart-AI-Package Robot. com, then you can login directly at chatgpt. To do this, create a file named openai-test. It’s ChatGPT helps you get answers, find inspiration and be more productive. You might have to type in a blank space in the help window sometimes to get the message. Deleted accounts also count toward this limit. There are two ways to contact our support team, depending on whether you have an account with us. (opens in a new window) SOC 2 Type 2 compliance. Problem with signing in to playground. com under User -> Settings -> Profile -> Name. ⚠️ If you previously deleted an OpenAI account, we unfortunately don't support creating a new account with the same email or reactivating the old account. Instant answers. com, we do require a phone number for security reasons. You will be asked to provide Explore resources, tutorials, API docs, and dynamic examples to get the most out of OpenAI's developer platform. Due to this breach we are halting access to the API immediately for the organization cau. Email address*. Usage limits. Apr 25, 2023 · These controls, which are rolling out to all users starting today, can be found in ChatGPT’s settings and can be changed at any time. The usage dashboard displays your API usage during the current and past monthly billing cycles. If it's not there, consider whether you originally signed in using a different authentication method such as 'Continue with Google. VAT ID)? Nov 30, 2022 · Today’s research release of ChatGPT is the latest step in OpenAI’s iterative deployment of increasingly safe and useful AI systems. ( OpenAI API ) Second, check the last update of the 8-step procedure ( scripts off) above: [8-step procedure - scripts OFF] Your account was flagged for potential abuse - #77 by AlexDeM. You only need to complete phone verification generating the 1st API key not any subsequent API keys after that. In this email, request your data be handed over to you, in particular the reason for your account being banned from the OpenAI platform. Check members in your account. Android app: To disable model training, open the menu through the three horizontal lines in the Aug 31, 2023 · Hello, I received an email today that my Open AI account has been terminated. It is free to use and easy to try. The last one cannot be deleted by you. To display the usage of a particular user of your organizational account, you can use the dropdown next to "Daily usage breakdown". My account is suddenly unavailable, showing the message “You do not have an account because it has been deleted or deactivated. The puzzling part is that my account activity and billing history do not show any significant API . We believe our research will eventually lead to artificial general intelligence, a system that can solve human-level problems. Third, check the @fidcal procedure update ( scripts on) above, it is a successful procedure with the only difference on Updated over a week ago. Once enabled, MFA will apply when you log in with your OpenAI account across our services, including ChatGPT, API Platform, and Labs. 2+) Private Link to securely connect your Azure instances. 18 articles. 5 & 4. Here is a list of their availability: - Andrew: 11 am to 3 pm - Joanne: noon to 2 pm, and 3:30 pm to 5 pm - Hannah: noon to 12:30 pm, and 4 pm to 6 pm Based on their availability, there is a 30-minute window where all three of them are available, which is from 4 pm to 4:30 pm. In January 2021, OpenAI introduced DALL·E. 701×760 64 KB. At 11:41 AM ART, a charge of $99. In early September, I received an email with the following content. Does ChatGPT save data? The short answer is yes – and quite a lot of it. Currently, we do not support changing the email address associated with your account. Log in to OpenAI's platform for engaging with advanced conversational AI and exploring its capabilities. or Jan 31, 2024 · For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. When you delete your OpenAI account, custom instructions that are tied to your account will also be deleted within 30 days as part of that process. Click "Generate new secret key". Advice and answers from the OpenAI Team. com, and the OpenAI API, these rules apply: Comply with applicable laws – for opens ChatGPT. If you haven't opted out of having your content used to improve our services, then we may have chat records that are de-identified and disassociated from your account. 0. Tier. Check out our Best Practices for API Key Safety to learn how you can keep your API key protected. Oct 16, 2023 · I’m using a translation, so I’m sorry if the sentences are weird. Mar 7, 2024 · We’re reaching out to share that we will be updating how we bill for your OpenAI Account starting March 8, 2024. Tks:), support@openai. Mar 15, 2023 · HI, I suddenly found my account, 547243068@qq. Once you change your password, all current sessions will be logged out within 30 minutes. Deleting an account does not free up another spot. image. If you already have an account, simply login and use the "Help" button to start a conversation. com . My ChatGPT account was deactivated this Morning. com or within ChatGPT directly. ⚠️ Deleting your account does NOT allow you to change your authentication method. I received email shows that I have been upgraded to tier 4. I wanted to change my email address and wasn’t aware that my phone number would blocked after I deleted my account. Aug 29, 2023 · Once you have completed these steps, you are ready to permanently delete your OpenAI account. com. I forgot my password and attempted to log in too many times and now my account is blocked. Sep 21, 2023 · As I said, I don’t suppose this is due to someone figuring out how to hack my account on OpenAI and bypass my authenticator, though it would be nice if a connection history was provided so it could be known by everyone for certain. Jan 10, 2024 · Universal Policies. py using th terminal or an IDE. Click on the “Account” tab. com This forum is not monitored by our support team so questions about account issues will not be routed to the right place. If you don't have an account, you'll need to sign-up for a new account at chatgpt. Jul 13, 2023 · A reader cannot see billing details, even when they are the one that started the organization. In fact, ChatGPT saves all of the prompts, questions, and queries users enter into it Jun 23, 2023 · Alternatively, you can choose to delete your OpenAI account by sending an email to OpenAI’s dedicated account deletion email address. Continue. Your request may use up to num_tokens(input) + [max_tokens * max(n, best_of)] tokens, which will be billed at the per-engine rates outlined at the top of this page. Continue with Apple. Due to this breach we are halting access to the API immediately for the organization Personal Login - OpenAI Explore resources, tutorials, API docs, and dynamic examples to get the most out of OpenAI's developer platform. When they join, they'll get access to their own API Key, which will keep your account even safer. The user will just write his API-Key into a Text-File and put this file aside of the executable. Business Associate Agreements (BAA) for HIPAA compliance. If you haven't received the email yet, give it a few moments, and make sure to check your spam Don't have a SurveyMonkey Apply account? REGISTER Log in with. It may take a few days for them to get back to you on the matter. The easiest way is to toggle on system assigned managed identity on Azure portal. I see my name and icon in the lower left corner, but here my options are only for “custom instructions” and “log out” … wait - I went back to check that I had this right, and now my options have changed. Instead of receiving a bill at the end of the month, you will need to pre-purchase credits to use the API. How can I change my invoice date? How can I contact support about billing? Here's how to reach out to the team about a billing issue. ”. If you've experienced this issue and need to report it to us, you can contact us via our chat widget in the bottom right of your screen, select "Billing", then "Fraud or suspicious activity". One year later, our newest system, DALL·E 2, generates more realistic and accurate images with 4x greater resolution. Action required: To continue using the API, please add credits to your account by visiting the billing page. Jan 22, 2023 · Chatgpt account blocked. Try turning off your VPN. These tags will be prefixed with "openai/" and will include: openai/fine-tuning: Tag to let you know this run is a fine-tuning job; openai/ft-abc123: The ID of the fine-tuning job openai/gpt-3. I have never even used Open AI, I’ve only queried ChatGPT 3. If don’t think openAI is removing keys if the access is based on too many different IP addresses. Learn how Output. openai. Specifically: Pricing: GPT-4o is 50% cheaper than GPT-4 Turbo, coming in at $5/M input and $15/M output tokens). May 25, 2023 · My account was deactivated months ago yet OpenAI keeps charging $20 plus subscription fee each month even after the deactivation. To maximize innovation and creativity, we believe you should have the flexibility to use our services as you see fit, so long as you comply with the law and don’t harm yourself or others. Your quota limit will automatically increase as your usage on your platform increases and you move from one usage tier to another. Write a clear subject line: “Request for OpenAI Account Deletion. Variations. We also support tracking usage by API key. Less than a minute later, an increase in my account limit. Find answers to common questions and troubleshooting tips for account issues. Greater productivity. Many thanks in advance We would like to show you a description here but the site won’t allow us. 2. Free. Tier 1. You can find your Secret API key on the API key page. Participate in our Bug Bounty Program. DALL·E 2 can take an image and create different variations of it inspired by the original. Please note that applications using the exposed key will need to be If you have an existing account at labs. How do I update my account's billing information (e. Rate limits: GPT-4o’s rate limits are 5x higher than GPT-4 Turbo—up to 10 million tokens per minute. If you don't have an account or can't login, you can still reach us by selecting the chat bubble icon in the bottom right of help. You can change your name in your user settings in platform . This usually results in an increase in rate limits across most models. In the body of the email, include the following details: iOS app: To disable model training, tap the three dots on the top right corner of the screen > Settings > Data Controls > toggle off “Improve the model for everyone. ⚠️ We cannot transfer over your ChatGPT history or workspaces to a new account. Yes, I Explore resources, tutorials, API docs, and dynamic examples to get the most out of OpenAI's developer platform. There are two main options for checking your token usage: 1. Inside the file, copy and paste one of the examples below: ChatCompletions. The email is addressed towards the legal team of OpenAI. The payment also unlocks access to GPT-4 models and a higher rate limit. All of my interactions with GPT have been professional, never Where do I find my OpenAI API Key? Updated over a week ago. To allow your Azure AI Search and Storage Account to recognize your Azure OpenAI service via Microsoft Entra ID authentication, you need to assign a managed identity for your Azure OpenAI service. Follow these steps: Compose a new email and address it to deletion@openai. Many lessons from deployment of earlier models like GPT-3 and Codex have informed the safety mitigations in place for this release, including substantial reductions in harmful and untruthful outputs achieved by Mar 11, 2024 · Hi, about the mail from OPENAI: “Your account has been disabled because you did not verify your age within 60 days from when you signed up. Making an API request. To keep your account secure we recommend that you don't share your API Key with anyone. For example, if you signed up using ‘Continue with Google’, try using that method to log in too. This is a fraud prevention mitigation. Each phone number can only be used to verify a maximum of two unique accounts and the first API account verified with that number is eligible for free Jun 29, 2023 · Updated on June 29, 2023. amanda. ChatGPT. May 21, 2024 · Sign in with your Azure subscription in the Azure portal. A phone number can only ever be used up to 3 times for verification to generate the first API key for your account on platform. You’ve taken the right step by reaching out to support. Updated over a week ago. com here is the email I had received： “After a thorough investigation, we have determined that you or a member of your organization are using the OpenAI API in ways that violate our policies. 3. If you think your API key has been used without your permission or otherwise leaked, please deactivate the key and generate a new one using the following instructions: Go to your account settings. Revoke the old key by clicking the bin icon. While this is disabled, new conversations won’t be used to train our models. openai Apr 21, 2023 · Supported countries and territories. That said, if you originally signed up for OpenAI through Platform / ChatGPT with an email and password If you accidentally clicked the link in the email, you can delete the account by submitting a "Delete my data" request at privacy. com using the same login information. After providing your login details, you will be asked Note: If you're an OpenAI API user and think your API key might have been leaked, please rotate your API key immediately in your API key settings. The trick with this is, that the user can take your executable, and take his own API-Key. com and use the support bot in the bottom right corner. After clearing the cache, try another network (wired connection, home WiFi, work WiFi, library/cafe WiFi and/or cellular network). The program offers safe harbor for good faith security testing and cash rewards for vulnerabilities based on their severity and impact. Apr 13, 2023 · jtolbet June 23, 2023, 8:41am 8. On July 6th, 2024, I received a series of emails indicating suspicious activities on my account: 1. By offering this subscription pricing, we will be able to help Jul 13, 2023 · novaphil: Entirely possible that OpenAI invalidates keys they find in apps or with traffic on a wide variety of IP addresses. click the icon and enter your issue, the bot will take your details and a member of the account support team will get back to you, it may take several weeks due to the number of people currently using the system. Instead of sharing your key, you can invite teammates to be part of your organization account through the Members page. How can I set up billing for my account? Setting up billing for ChatGPT Plus, ChatGPT Team, and the API. Explore resources, tutorials, API docs, and dynamic examples to get the most out of OpenAI's developer platform. Honestly, I have absolutely zero idea why companies don’t allow things such as region-locking your accounts. We don't use your phone number for any other Sep 11, 2023 · " We recognize the importance of updating the phone number linked to your account for your future access. Feb 22, 2024 · Models are much cheaper, and $5 that was the last grant amount would still last a long time - but expiring three months after account creation. OpenAI invites security researchers, ethical hackers, and technology enthusiasts to report security issues via our Bug Bounty Program. Continue with Google. User must be in an allowed geography. But the OpenAI api account shows I’m still in free account tier. May 14, 2023 · I don’t understand why this problem has suddenly appeared. Chat completion (opens in a new window) requests are billed based on the number of input tokens sent plus the number of tokens in the output(s) returned by the API. They can see and change the billing and rate limits, invite people to Ensure that you are using the correct authentication method. . submit a privacy request. Billing questions. Mar 11, 2023 · EDIT: Please click on “Help” inbetween step 1 and 2 to get the “Send us a message” to appear. Try waiting for up to 1 hour to see if the issue has resolved. A member can either be an owner or a reader of the org. Endless inspiration. Account, login and billing. If you'd like to use the same API Platform organization associated with your old email, you can create a new account with the email address you'd like to use, and then you can add that new email address through the Members page of your May 12, 2023 · Looking for help using ChatGPT? If you are experiencing billing, account, or access issues with ChatGPT, the best resource is the OpenAI help center and our support team: https://help. please recover my account. If your concern is related to phone verification for generating your first API key, it's important to note that phone verification is required only for the initial API key generation on platform. ” Please find out what the reason is and how to restore it, thank you very much. Try DALL·E. com or platform. Oct 21, 2022 · To change the email address associated with your OpenAI account, follow these steps: Log in to your OpenAI account. com to be reflected in ChatGPT may take up to 15 minutes. Dec 27, 2023 · The bot in the lower right corner only gives 3 options: delete my account. com, was deactivated last week, I don’t know why, plz help to activate it, tks! After a thorough investigation, we have determined that you or a member of your organization are using the OpenAI API in ways that violate our policies. In mail OpenAI says my To stop unauthorized usage, you'll need to change your password as soon as possible. I was able to find the right password after digging. Not able to access GPT-3 model variants API. Tried the chat 10x now and always the same result from the bot without any human support coming back to me. Select the "Manage plan" button and update your information as needed. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received. English. “Write an email that reads as if a lawyer had written it. Likewise, OpenAI will set some default tags on the run to make it easier for your to search and filter. Click on your username in the top-right corner of the page [EDIT - THIS WAS AT BOTTOM LEFT ON MY PAGE - fidcal] Click on “Settings” from the drop-down menu. Answers to frequently asked account and billing OpenAI does not offer the option to change or update the phone number associated with your account. Select Create a resource and search for the Azure OpenAI. Refresh your browser’s cache and cookies. We’re gathering developers from around the world for an in-person da May 31, 2023 · Welcome to the developer forum!, For account related issues please use OpenAI Help Centre in the bottom right corner is a message icon. If you'd like to use the same API Platform organization associated with your old email, you can create a new account with the email address you'd like to use, and then you can add that new email address through the Members page of your old org. Multi-factor authentication adds an extra layer of security to the sign-in process that makes it harder for unauthorized users to gain access to your account. Learn how to manage your OpenAI account, login, billing, and subscription. Once you’ve entered your billing information, you will have an approved usage limit of $100 per month, which is set by OpenAI. GPT-4. Owners can manage the organization and its members. You’re responsible for all applicable taxes, and we’ll charge tax when required. Jul 10, 2024 · I want to share my recent experience with OpenAI to alert other users about potential risks and the lack of effective customer support. Login to your account on the⁢ OpenAI website and navigate to the ‘Settings’ page. Hold tight. When chat history is disabled, we will retain new conversations for 30 days and review them only when needed to monitor When you generate your first API key on platform. When using any OpenAI service, like ChatGPT, labs. You should still be able to see your API keys. How much does GPT-4 cost? How can I set up prepaid billing? How do I submit a VAT exemption request? How do I request a refund for ChatGPT Plus? Feb 15, 2024 · If we terminate your account, we will make reasonable efforts to notify you in advance so you can export your Content or your data from the Services, unless it is not appropriate for us to do so, we reasonably believe that continued access to your account will cause damage to OpenAI or anyone else, or we are legally prohibited from doing so. After you have Python configured and set up an API key, the final step is to send a request to the OpenAI API using the Python library. This was the message: After a thorough investigation, we have determined that you or a member of your organization are using the OpenAI API in ways that violate our policies. To explore the API, one would go to billing, add a payment method (credit card), and purchase a minimum $5 prepaid credit. Changing or switching authentication method used to sign into ChatGPT is generally not supported - even if you delete your account. On the Create Azure OpenAI page, provide the following information for the fields on the Basics tab: Expand table. How to delete your account Delete your account by submitting a request to privacy. Mar 8, 2023 · I finally found that there are rate-limits for api daily use, I have read the “rate-limits” term now. $100 / month. This allows us to verify your account and ensure our platform remains secure. If the issue was caused by OpenAI, then there will be a solution to this, I have no doubt. oj xc hi ee hv dz gf ry ur xa