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GettingOut provides helpful customer service for inmates and their families. Message & data rates may apply. Click here to view product disclosures and statistic sources. gtl. com CUSTOMER SERVICE 877-650-4249 FAX NUMBER 251-473-2802 AUTOMATED SYSTEM 800-483-8314 WEBSITE www. We are pleased to provide answers to some of our most frequently asked questions. Transaction fees may apply to deposits. For inmate or family account questions, visit the Friends and Family Information page. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians provide 24/7 customer service across the entire line of GTL products. We recognize the importance of communication to boost morale, increase positivity, strengthen relationships, and aid in successful reentry. com and the applications that run GTL’s revolutionary touch-screen kiosks to provide a greater level of service for visitors to your facility so that Our customer service team is available 24/7 and looks forward to hearing from you! Our Info GlobalTel Corporate Headquarters 7999 N. This allows the inmate at your facility full control of whom they want to use their free visit with. See the list of dedicated phone numbers for some facilities and how to reactivate AdvancePay reminder calls. 877-650-4249. 1275 Milwaukee Avenue. Below is a list of requirements for visits to all prisons: Anyone entering a DOC facility may be asked questions about their current health symptoms and may be asked to reschedule their visit if they have symptoms of contagious illness. Residential. Post Id: 5. Phoenix, AZ 85003. When you create an AdvancePay account, you’re creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds. Step 2: Sign in or create a ConnectNetwork account to buy credits and start messaging. They will submit a request to have the block removed. Feb 19, 2016 · In addition, GTL will offer select services to the friends and family members through their approved payment portal - ConnectNetwork. It appears that GTL does not want the inmates to communicate with their families and customer service is totally unwilling to help. Once on that page, select the option to sign up for a new account (existing users may simply login using their username and password – skip ahead to “Using ConnectNetwork. Published by Telmate, LLC on 2023-12-19. This will allow you to submit your refund questions online and have a Customer Service Representative contact you with a resolution. Because incarceration isn’t just about serving time, it’s about making the time Free visits are a benefit for the inmate and are credited to the inmate’s account. “ We have collaborated with GTL as our logistics partner for approximately 1 year, starting August 2019. Contact us FRIENDS AND FAMILY Looking to connect withyour loved one on ConnectNetwork? connect now Get in touch with our 24/7 customer support team. Send a little personal “hello” anytime and let your loved one or friend know you are thinking of them. This six-year contract covers many aspects of communications technology, including providing access to services from tablets and kiosks for the entire incarcerated population. If your contact information is provided to ViaPath , and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). By Mail: Use the form found HERE and follow directions on the form. com APP Download the Services offered through ConnectNetwork. com” step 1. com cUsToMER sERvIcE 1-866-607-6006 Fax nUMBER 1-251-473-2802 HoURs oF oPERaTIon Monday If you wish request this information, please click here accountinformationrequest. It. Please call the Life and Health Sales Department at 1-800-323-6907 for complete details. If I could give a rating of one point of a star I definitely would. Date of experience: December 09, 2023 If you wish request this information, please click here accountinformationrequest. 2. How can I remove a block from calls from an inmate? You can remove a block on your telephone number by calling the GTL customer service department at 877-650-4249 and speaking to one of the representatives. If you are inquiring about an account setup or issue with your current telephone, e-messaging, video visitation or other inmate related account, please visit our Friends/Family Information Section or GTL provides service to nearly 2,000 correctional facility customers with locations in all 50 STATES plus DC & Puerto Rico. Contact Information. * * * * * * *. We’re often asked about the meaning and mission of “GettingOut. Check out more info on the GTL website built just for IDOC by clicking HERE. This will allow you to submit your payment questions online and have a Customer Service Representative contact you with a resolution. Mar 9, 2016 · inmate. Manage your GettingOut account by signing in to access various features and services. As an integrated GTL product, the VisitMe Scheduler solution will aid in streamlining a facility’s daily operations. drc. In addition, GTL’s Professional Education solutions can help corrections facilities reduce turnover, increase communication, and encourage career advancement. All Legacy Communications customers may request a refund by calling 1-800-356-8390. Failure to abide by these visitation rules may result in your visitation being After creating a ConnectNetwork account and selecting a facility and inmate to add to your account, you can deposit money into his or her Trust Fund (commissary) account at any time. (EST) The current contract with ViaPath (dba Global Tel Link (GTL)) was renegotiated to drastically If you wish request this information, please click here accountinformationrequest. Or you may email inquiries to: support@touchpaydirect. Innovative software powers ConnectNetwork. Whenever a new software update is available, your GTL Account Executive will send an e-mail to the primary contact at the facility with the update details and availability. CST, or Saturday and Sunday, 8 a. Once your details and account are confirmed, you will be provided payment instructions using either Western Union or a bank-to-bank wire transfer only. connectnetwork. to midnight (EST) Saturday & Sunday – 9 a. Since using GTL, Lemonilo’s shipments have been faster and cheaper. 1 day ago · A refund can be obtained by calling customer service at 877-650-4249. Next, create a username and password so you can easily make future deposits. to 8 p. In-Person Visitation In-Person Visits. contact now FACILITY STAFF To learn more about ViaPath, our products, or to sign up for email updates, please fill out our contact form below. Trust: 888-988-4768. Payment Instructions. Please provide as much detail as you can to help us resolve your inquiry. Go Back. Address: GlobalTel Corporate Headquarters 7999 N. In the 1990’s, GTL was the first to offer life insurance to Americans with HIV. Friday: 8:00 AM – 12:00 PM. Choose your deposit amount and fill in the billing information. You’ll see features that are just for you—whether you’re a participant getting care, a caregiver offering support, or a case manager or agency making sure self-direction is working for GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. Benefit amounts are flexible and can range up to $50,000 for cancer and $50,000 for heart attack and stroke, depending on your specific needs. Maricopa. A refund can be obtained by calling customer service at 866-516-0115. About: GTL’s GettingOut mobile app is rooted in the power of relationships. To reach Green Infrastructure Partners, please visit gipi. com, click the Create Account link. All visitors need to be active visitors on the offenders visiting list and Meet the GT Portal. Tablets help calm the corrections environment, resulting in an inmate population that is more tranquil, less anxious, and less aggressive. Shame on GTL for the way they treat the families of inmates that can't make a trip to see them in person. Touchpay 10005 Technology Blvd. View Documents New California rates and fees for in-state telephone calls, effective October 7, 2021. Funds for the previous provider, Legacy Communications, will no longer be accepted for individual in custody phone call payments. There are also advanced scheduling rules that control the timeframe that a free visit can be booked. Continue as a New User and choose the facility. GTL offers the most comprehensive corrections education product suite available for assisting inmates with educational training and If you wish request this information, please click here accountinformationrequest. For questions or assistance regarding the telephone system or services, please contact the Customer Call Center at 1-877-650-4249 at the following times: Monday through Friday – 8 a. GTL’s GettingOut mobile app is rooted in the power of relationships. CST. Our Messaging service lets you send messages to inmates in just a few simple steps. , P. This program allows friends and relatives of inmates to establish an AdvancePay® account via Western Union or ConnectNetwork from over 150 countries and territories, provided the facility where the inmate is housed allows international calls. Phone: (561)-220-2383 Frequently Asked Questions Why did we rebrand to ViaPath Technologies? We have a newly refined mission to ensure safer environments, strengthen connections, increase access, and reduce recidivism, therefore, we've evolved into ViaPath Technologies, the company delivers experiences that not MAIL – Payments made to your GTL AdvancePay account may also be made by check or money order. ← PreviousNext →. But we also The GTL VisitMe video visitation solution allows federal, state, county, municipal, and private facilities to supplement traditional in-person visitation service offerings with secure on-premise or remote alternatives. com checks or money orders made payable to GTL AdvancePay to the address above. 3. Enter the phone number you’d like to receive calls to. Mail payments to the address listed on the GTL billing invoice: AdvancePay Service Dept. GettingOut focuses on inmate self-improvement and creates “community GTL’s best-in-class Payment and Deposit Solutions offer correctional facilities an end-to-end system for the timely and secure processing of funds. Built by Clique Studios Apr 4, 2016 · From www. The GT Portal is a secure online tool that supports people who use self-direction. Customer Care: 1-866-516-0115 Colorado Universal Service Fund – Intrastate Telephone Calls LLC d/b/a GTL Financial Services is wholly owned by Global Tel A lump-sum benefit amount is paid directly to you regardless of any other health care coverage you may have upon the diagnosis of cancer or if you suffer a heart attack or stroke. Email to: MCSO_Inmate_Telephones@MCSO. Contact GTL’s Sales and Marketing team by calling 844-269-1981 or selecting either “Sales” or “Marketing” in the contact form below. If a customer feels that their issue is not resolved according to existing policy and regulations, they can request a supervisor. and 11 p. Connect to your incarcerated loved one. PIN Debit: 855-706-2445. For general questions about GTL services, contact their Customer Service line: (877) 650-4249. Box 911722, Denver, CO 80291-1722 d. ViaPath's Interstate and International calling rates, terms, and conditions effective October 26, 2021. For cost and complete details of coverage, please contact us or your agent. This highly scalable solution can help facilities of any size improve security while allowing staff time to be reallocated to GTL's friend and family web portal, connectnetwork. ohio. Contact us anytime. Beginning January 1, 2023, all telephone audio calls made from an incarcerated person in a California state prison will be free of charge to the incarcerated person and If you wish request this information, please click here accountinformationrequest. Access Corrections offers online inmate deposits, email, post bail, court, parole and probation payments. Technology in Motion Schedule of Events. Whether it’s customers under municipal contracts or individual residents through our subscription service, we proudly serve over 4 million household in communities across Canada and the United States The GTL visitation management solution, VisitMe Scheduler, is proven to be the most robust and configurable in the corrections market. Our staff is highly trained to provide personalized customer service and will help you navigate your policy to get you back on your feet. 888-988-4768. The software update information also appears on our Client Forums site. If a customer feels that their issue is not resolved according to existing policy and If you wish request this information, please click here accountinformationrequest. , PO Box 911722 Denver, Colorado 80291-1722. Glenview, IL 60025. com. com EMAIL support@connectnetwork. https://www. To create your account, type www. Residential Liquid. GTL Inspire tablets provide a complete communication, entertainment, efficiency, and education solution to correctional facilities. For example, VisitMe Scheduler can eliminate long queues in the visitation area by avoiding . gov If you wish request this information, please click here accountinformationrequest. Posted on March 9, 2016March 9, 2016. Technology in Motion Bus Gallery. Post Id: 1. TRUST in our Vision . Mobile App: Search for ConnectNetwork on Apple and Android. If you are not approved to visit, you may apply to be approved by completing a MDOC Visiting Application CAJ-103 and returning the completed application to the Step 1: Check Messaging service availability at a facility. Sign in from your computer, smartphone, or tablet. Deposit amounts vary, but the most common denominations are between $10 and $100. Federal Highway, Suite 400 Boca Raton, FL - 33487 ViaPath Visitor Web 8. In addition, GTL is also very responsive to our needs and the team a. (NMLS #967396) Colorado Universal Service Fund – Intrastate Telephone Calls If you wish request this information, please click here accountinformationrequest. friends -- allowing them to stay connected, even on the go! Please call our Customer Service Department at 1-800-338-7452 and our representatives will supply you with the necessary forms and inform you of the premiums needed to reinstate. Send a letter to: Maricopa County Sheriff’s Office Telecommunications Division/ITS 550 W. Infrastructure Services. ”. We have a newly refined mission to ensure safer environments, strengthen connections, increase access, and reduce recidivism; therefore, we’ve evolved into ViaPath Technologies, the company delivers experiences that not only improve each day but help everyone realize the potential of tomorrow. Effective April 22, 2022, GFL Infrastructure is now Green Infrastructure Partners Inc (GIP). Contact GettingOut Support. Go to ConnectNetwork. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go! With our free mobile app, you can easily make deposits, send and receive messages with our new and improved If you wish request this information, please click here accountinformationrequest. That is the foundational belief of everything we do – to empower facilities and staff to help incarcerated individuals make a change for the better, and to provide them and their families with means of communication, support, accountability, and encouragement. By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message. m. gov. The system is completely automated and can 1-866-607-6006be accessed by calling 1-866-607-6006. com provide the capability for friends and family to create and fund an AdvancePay prepaid telephone account, deposit funds to an inmate trust account, fund an inmates phone account (Pin Debit) and create/send/receive e-messages (very similar to email). If you wish request this information, please click here accountinformationrequest. GTL is the corrections industry’s trusted, one-stop source for integrated technology solutions, delivering an innovative vision for the future while providing exceptional value today. Lemonilo can pass down these savings from shipping costs to our customers. Credit card payment via GTL automated operator or a live Customer Service representative by calling 1-866-607-6006 c. 0. For Customer Service Inquiries, please contact 1-877-650-4249 . 03. All transactions conducted at ConnectNetwork. All Rights Reserved. You may also contact GTL through their website. com in the address bar of your web browser, or click here. From lobby kiosks and lockbox solutions to automated telephone payments, we help automate labor-intensive and time-consuming processes while providing seamless, real-time integration across Sep 8, 2020 · To our valued customers, In early August 2020, we announced that all individuals incarcerated at state Department of Corrections (DOC) facilities were provided with free weekly communication options, whether through phone calls or messages. Visitors must have a valid ID. If you don't know your policy number, please call customer service at 800-338-7452, thank you. Follow the prompts. *All services are subject to availability, please If you wish request this information, please click here accountinformationrequest. Account Support Contact Form. com b. West, Suite 130 Dallas, TX 75220. Please contact our Customer Support team through our online inquiry process. If you’re at the kiosk, you’ll need to scan or swipe your ID and take your photo. It’s simple. 1275 Milwaukee Avenue Glenview, IL 60025. 25% or 1 out of 4 inmates in county-managed and privately operated corrections facilities have their data managed by the […] For international messaging only, you will be prompted by your GTL customer service representative to create a Friends and Family email account on ConnectNetwork. Reply STOP to opt out of further messaging. Commercial Solid. You can call, fill out a form, or visit the website to access various services such as funds transfer, video visitation, and billing inquiries. 800-483-8314. gov GettingOut offers hope through the power to connect and change. GTL Customer Service website: www. For questions about blocked numbers or billing problems, please contact GTL Customer Service at 1-866-230-7761 or visit www. ©Copyright 2024 Guarantee Trust Life Insurance Company. GTL places a high priority on customer satisfaction. The secure way to Send Money and SecureMail messages to an incarcerated loved one. If you are experiencing an issue with one of your AdvancePay® is ConnectNetwork™’s fastest and most convenient phone service connecting friends and family members to inmates. Communicate easily with your loved one today. Answers to frequently asked questions about available products and services at each facility, different deposit account Jul 8, 2024 · About this app. 1-800-338-7452. Post Id: 6. 1. Only persons approved to visit (see PD 05. Alternatively, you can contact GTL’s Customer Service at 1-855-208-7349. You’ll also need to confirm that you own your phone by responding to a text or phone call from Telmate. Residential Solid. In addition to the traditional AdvancePay® service, GTL offers an International AdvancePay® program. Download GTL VisMobile. ConnectNetwork is a range of products and services that increase productivity for correctional facilities and inmate friends and family members. Fill out the form to reach GTL technical support for inmate telephone systems, OMS, kiosks and other products and services. Find the toll-free phone numbers and email form for payments and customer support for GTL services. FAX to: 602-876-0055. The time frame for a block removal is 1–2 business days. Rehabilitative Education Programs GTL offers a comprehensive suite of Rehabilitative Education solutions that can be used by any type of inmate—juvenile offenders, inmates Aug 4, 2015 · For Customer Service Inquiries, please contact 1-877-650-4249. You can even set up multiple AdvancePay PIN Debit: 855-706-2445. All funds appear on the inmate’s account quickly, efficiently, and accurately. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go! With our free mobile app, you can easily make deposits, send and receive messages with our new and improved A refund can be obtained by calling customer service at 877-650-4249. Jackson St. Call 1 (866) 516-0115. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. Please include the name that appears on the telephone bill and the phone number to be blocked or unblocked. 30 STATE DOC contracts, and GTL also provides service to the Federal Bureau of Prisons. Jul 8, 2024 · About this app. Refund Inquiry Contact Form. GettingOut lets you leave 3-minute voicemail messages whenever you feel inspired. Tablets allow inmates to take on responsibility, such as submitting GTL is a Licensed Money Transmitter, has attained Payment Card Industry Data Security Standard (PCI-DSS) Level 1 compliance, and implements a layered security approach to proactively protect customer information. Therefore the inmate is the only one who can book a free visit. O. Monday – Thursday: 7:00 AM – 5:00 PM. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. Click to enlarge. gettingout. To contact the GTL Billing and Customer Service Department please call 866-230-7761 Monday through Friday, 7 a. You’ll need to verify who you are by providing information like your date of birth, address, last four digits of your social security number, and more. Commercial. ONLINE ACCOUNT MANAGEMENT AND PAYMENTS www. What Our Happy Client Say. 140 Prisoner Visiting) will be permitted to schedule a visit. Decide where you’d like to deposit your funds. Federal Highway, Suite 400 Boca Raton, FL - 33487. As many Americans are realizing, the financial impact of living Beginning September 22, 2021, Cook County Jail will have a new service provider for individual in custody phone calls called GTL. com, is designed for friends and family members to set up and manage prepaid accounts for phone and any other GTL-provided services which may be available at each facility. Set up a GettingOut account and deposit funds. * For pre-pay accounts set up using credit/debit card: Additional service fees may be assessed by your individual bank With the GTL VisMobile App you can register online, schedule and manage your appointments, and visit from your favorite Android device. onLInE accoUnT ManagEMEnT anD PaYMEnTs www. provides simple and reliable communication between inmates and their family and. GettingOut provides simple and reliable communication between inmates, friends and family, which is rooted in the power of relationships. through our AdvancePay customer service department, Western Union and by mailing checks or money orders. At GFL, we strive to provide our customers with constantly evolving, innovative, diverse trash services that help keep streets clean and safe. When we receive your premium and completed reinstatement application, it will be sent to our Underwriting Department for approval. to 7 p. For Customer Service please call 855-208-7349 or email us at support@viapath. With GTL Life Select from Guarantee Trust Life Insurance Company (GTL), you now have a unique alternative—our new and differentiating insurance policy that provides life insurance benefits while you’re alive and pays benefits to help offset funeral expenses when you pass away. Send payments to: AdvancePay Service Dept. st lf dj sa ma fh va ek hx rs